18 RSJoomla! Years Sale 2025

  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: Blank page after clicking Submit all the sudden.

Blank page after clicking Submit all the sudden. 9 years 7 months ago #32625

  • david10
  • david10's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 8
  • Thank you received: 2
Joomla 3.4.4
RSForm! Pro 1.50.24

After the user properly fills out the form and clicks Submit, the screen goes blank and nothing happens. I did a view source HTML on the page and it is empty. Any suggestions? This was working before prior to the most recent RSFORM Pro update. Thanks!
The topic has been locked.

Blank page after clicking Submit all the sudden. 9 years 7 months ago #32626

  • david10
  • david10's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 8
  • Thank you received: 2
It is working on another Joomla website running Joomla 2.5 with this same version of RSFORM Pro. Anyone have any clue where to look to trouble shoot this? Never had this happen before, where you click Submit and the web page is completely blank. Reloading asks to resubmit the form, but it remains blank.
The topic has been locked.

Blank page after clicking Submit all the sudden. 9 years 7 months ago #32627

  • david10
  • david10's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 8
  • Thank you received: 2
In a Safari browser doing a view source, it has only this after doing a Submit:

<div class="rsform-none">
The topic has been locked.

Blank page after clicking Submit all the sudden. 9 years 7 months ago #32629

  • david10
  • david10's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 8
  • Thank you received: 2
This was solved by RSJOOMLA support. It turned out to be a mailer issue. For some bizarre reason the folder /libraries/joomla/mail was missing from this installation. As instructed, I installed Joomla 3.4.4 over it as if it were an update and that fixed the problem!

If it might be a mailer issue, the tip I got from this was to try to create a new user to send e-mail, and if that goes blank too, then you got a mailer issue which is what I had. Thanks again to RSJOOMLA support!
The topic has been locked.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!