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TOPIC: Error when submitting

Error when submitting 8 years 7 months ago #32274

hello again,

i have inputted in an article rsform 1 and when submitting i have below error:

Fatal error: Class 'JMail' not found in /var/www/vhosts/anavasis.gr/httpdocs/libraries/joomla/factory.php on line 673

please help
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Error when submitting 8 years 7 months ago #32285

What shout i do for he above case?
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Error when submitting 8 years 7 months ago #32292

  • alexp
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For starters, you should make sure that your installation is updated (both RSForm!Pro and Joomla!).
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
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Error when submitting 8 years 7 months ago #32297

everything is installed correctly
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Error when submitting 8 years 7 months ago #32298

  • alexp
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Doubt it. Most likely your Joomla! installation is missing a file:

http://forum.joomla.org/viewtopic.php?f=616&t=832185
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
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Error when submitting 8 years 7 months ago #32299

i have the file that is said in the forum
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Error when submitting 8 years 7 months ago #32300

  • alexp
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The issue itself is not generated by RSForm!Pro but by a faulty Joomla! installation.

You can easily check this by triggering an email from something else then RSForm!Pro and still get the error. You can do so by trying to create a new Joomla! user (an email should be generated).

PS: Have you checked the file permissions as well ?
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
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RSJoomla! Development Team
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Error when submitting 8 years 7 months ago #32303

the problem is generally it is a joomla problem , is it possible to help me at that?
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Error when submitting 8 years 7 months ago #32305

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Grab a fresh Joomla! install and upload the standard files over your current ones. This should do it.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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The following user(s) said Thank You: info15155

Error when submitting 8 years 7 months ago #32308

Done thanks
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

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