• 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: RSForm with send email is Slow

RSForm with send email is Slow 11 years 5 months ago #25692

Hi everyone, we currently have a problem on the page load after user filled out the contact us form. It takes 12 to 15 seconds before the thank you page load. Note that we are sending an email to the user and admin for notification purposes. We are using SMTP setting on our email.

We noticed that if we remove the sending email, the thank you page load fast, it takes just 1-2 seconds.

Any advise on how we can improve the page load performance? Will appreciate any advise and help. Thank you!
The administrator has disabled public write access.

RSForm with send email is Slow 11 years 5 months ago #25694

  • alexp
  • alexp's Avatar
  • OFFLINE
  • RSJoomla! Official Staff
  • Posts: 2253
  • Thank you received: 180
This isn't something that can be adjusted from within RSForm!Pro, as this is generated directly by the email sending method. It can take longer for an email connection to be created as it connects to an external service.

RSForm!Pro simply uses the standard Joomla! emailing sending function (sendMail()), which in return uses whatever you are using as global configuration.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
The administrator has disabled public write access.

RSForm with send email is Slow 11 years 5 months ago #25695

Thanks Alex! But when we tried using Gmail as our smtp server, same result on the loading time, its still loads for 12-15 seconds. Do you have any recommendations on how we approach this problem e.g. what smtp server we can use to load fast? Thanks again!
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!