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TOPIC: Paypal defer email problem

Paypal defer email problem 11 years 11 months ago #23077

  • info3780
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I have problem with new payment plugin. I set up one product, payment with paypal. Defer user emails to yes.

When I try my form without paypal activated, I am redirected to thank you page, I receive user email.
When I try my form with (1USD) paypal payment, I make payment, I am redirected to my custom thank you page. But email... I receive nothing.

I do not know where can be problem. My website is accessible for anyone, no limitations. Should I set up thank you page to original "form" page?

Thanks for help.
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Paypal defer email problem 11 years 11 months ago #23085

  • adrianp
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Hello,

Setting the defer email to yes and using Paypal as a payment processor, the emails will not send until the transaction is completed.

Most likely your transactions's status are "incomplete", you can check this by going to "backend > Components > RSForm!Pro > Manage Submission and select your form".

Only when the transaction status becomes complete, the email will send.
This is not official customer support. To receive your support, submit a support ticket here.
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Paypal defer email problem 11 years 11 months ago #23090

  • info3780
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Thanks for help.
I have one paypal payment status "accepted", but I did not receive user email. I try another payment, to see if this will help.
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Paypal defer email problem 11 years 11 months ago #23092

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I tried it one more time... nothing happened, I even was not redirected to paypal. I use CDN for all files. I think CDN can cause this behavior. Am I right?
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The following user(s) said Thank You: artvill
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Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!