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TOPIC: Support Ticket

Support Ticket 12 years 5 days ago #22969

  • camus17
  • camus17's Avatar
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  • Fresh Boarder
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The support ticket component gives a random number that does not show in the existing submission for the user, I need that they can print the form with this number, but does not appear.
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Support Ticket 12 years 4 days ago #22974

  • andreic
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  • RSJoomla! Official Staff
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Hello,

In order to display a random number on the form page that will also be shown in the print, please try replacing the "support ticket" field with a normal textbox field, generate a random number through a custom script in the "Default value" property of the field and also make the field readonly. The script used to generate a random number should be similar to:

//<code>
return rand(100000,1000000);
//</code>
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!