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TOPIC: Forms not submitting to SalesForce anymore

Forms not submitting to SalesForce anymore 12 years 1 month ago #22325

  • dmccue
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I have two Joomla sites, both are using rsforms to transfer leads into SalesForce. One site transfers leads to SalesForce, the other one used to but doesn't any longer. I'm not the only one working on the site so I can't say what changed to break the one. Both sites are using the same form, and give a "thanks for submitting" response when completing the form, but the lead never makes it to SalesForce on the broken site.

I'm using the same form and same SalesForce account for both, and the sites reside on the same physical machine. I've spent considerable time doing A to B comparisons and have come up with nothing. What are some settings I should check or debugging I should look into?

I have full access to the box, including all apache logs and configs.

Thanks
Last Edit: 12 years 1 month ago by dmccue. Reason: Additional Info
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However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

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