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TOPIC: How to reply submissions from backend ?

How to reply submissions from backend ? 12 years 3 months ago #21148

  • khalilgh
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Hi,

We need in our association to answer/reply the submitted forms in the backend. How can we do it?


More details:

We have many forms, and we have so many peoples that submit demands, so what is the best solution to answer clients by group (for each form submissions ), or answer individually a client (one by one), Depending on the email that registered on the form.

More information: We have many administrators, web-managers and editors that can reply, we need also when we reply the sender mail depend on person who did it from the backend.

We hope that there is solution.
Thank you.
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How to reply submissions from backend ? 12 years 3 months ago #21256

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UP
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How to reply submissions from backend ? 12 years 3 months ago #21318

  • khalilgh
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OK, problem resolved, they say in ticket support that RSForm can't do it, i should use RSTickets Pro for that :

Adrian Paciu wrote:
Hello,

RSForm! Pro was not designed to be used as an extension to communicate back and forth with your customers, so your described scenario is not possible.

We do have another component that might suit your needs: RSTickets!Pro.

Basically you can use this component to handle the clients demands as this reply right here.

Full RSTickets!Pro documentation:

www.rsjoomla.com/support/documentation/v...87-rsticketspro.html

You can test RSTickets!Pro in our demo page:

demo25.rsjoomla.com/rstickets-pro
demo25.rsjoomla.com/administrator
Regards!
Last Edit: 12 years 3 months ago by khalilgh.
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!