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TOPIC: Blank page on submit after fill mandatory fields

Blank page on submit after fill mandatory fields 12 years 6 months ago #20728

Hi All,

I found a problem with one of my forms that I can't find how to fix it.

In first place it is important to explain that the form is running ok in normal circumstances. Normal circumstances are when the user fill all fields and submit the form, and it goes to "thanks page".

So, where is the problem? The problem comes when, for some reason, the user forgot to fill one or more mandatory fields and press the "Send" (submit) button. This of course refresh the current form giving the error message "Please fill all required/mandatory fields".

After the user fill the required fields and press the "Send" button again, it goes to a blank page instead of going to "thanks page". Another problem detected on this issue is that the submission procedure do not save form's data into the database. I loose track on this submissions...

Also, I have custom scripts with specific information, but I'm sure that it is not the reason of this problem. Why? Because after removing the scripts the symptom error still exists.

To solve the problem I activate the "Use AJAX Validation" option, however is not my intend to use it.

I do appreciate some help, tips or ideas to help me on this.
Thanks and regards,

Pedro
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Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

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