• 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

TOPIC: All form entries are going into email junk folder

All form entries are going into email junk folder 12 years 7 months ago #19170

Hello,

I have 2 forms on my website and whenever a user submits information via either form, it goes straight into my email junk folder. I have put an anti-spam captcha on the form but that hasn't made a difference.

Any ideas anyone? I'm using RSForms Pro with Joomla 2.5

Thanks in advance.

Jen
The administrator has disabled public write access.

All form entries are going into email junk folder 11 years 9 months ago #24031

I too have this problem, all form submissions end up in the junk folder in ms outlook and hotmail.. is there a solution for this, thanks in advance, Justin..
The administrator has disabled public write access.

All form entries are going into email junk folder 11 years 9 months ago #24032

  • alexp
  • alexp's Avatar
  • OFFLINE
  • RSJoomla! Official Staff
  • Posts: 2253
  • Thank you received: 180
This is not something that can be controlled by RSForm!Pro (or other applications such as this). The fact that an email ends up in your spam folder, really depends on your spam filter settings.

You could try using a different mailer (Site > Global Configuration), and/or adjust the email content.

A captcha image prevents spammers to submit the form, it has nothing to do with generated email...
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
The administrator has disabled public write access.

All form entries are going into email junk folder 9 years 1 week ago #34879

  • it050
  • it050's Avatar
  • OFFLINE
  • Fresh Boarder
  • Posts: 5
Hi Alex, further to this enquiry - I have sent test emails from the same Sent email address using an email program and the emails arrive in the Hotmail account inbox successfully. However the form submissions that use the same From address go to Junk. Is there something I can do to help the form submissions land in the Hotmail account inbox?
The administrator has disabled public write access.

All form entries are going into email junk folder 4 years 8 months ago #40515

did you guys find a solution to this?
The administrator has disabled public write access.

All form entries are going into email junk folder 4 years 8 months ago #40520

  • gregs
  • gregs's Avatar
  • OFFLINE
  • Expert Boarder
  • Posts: 85
  • Thank you received: 5
Assuming you've got DKIM and SPF set on your mail server are you using the Joomla php mailer or the smtp setting in the Joomla configuration? (SMTP is the better choice to avoid this type of problem as I understand.)
Last Edit: 4 years 8 months ago by gregs.
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!