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TOPIC: Error whil installing Version 1.4 under Joomla 2.5

Error whil installing Version 1.4 under Joomla 2.5 12 years 2 months ago #16657

After installing RSForm! Pro V1.4.x under Joomla 2.5.2 there appears an error message:
"Another menu-item in the same main-menu uses this alias.
Error while building admin-menu's"
However, I also get the message that the component is succesfully installed. But under Components RSForm is nowhere to be found, so I can't build form.
After this install trial under Menu -> New -> Select menu-item it is possible to select RSForm (Form or view submission), and that's it.
Problem is I can't find that alias.
Anyone any idea

Thanks
Ruud
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Re: Error whil installing Version 1.4 under Joomla 2.5 12 years 2 months ago #16747

  • bogdanc
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Hello,

Please try referring to the following article from the product's documentation where it is explained how you can solve this issue that you are encountering:

www.rsjoomla.com/support/documentation/v...ing-admin-menus.html
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Re: Error whil installing Version 1.4 under Joomla 2.5 12 years 1 month ago #16783

  • leighk5
  • leighk5's Avatar
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  • Posts: 1
bogdanc wrote:
Hello,

Please try referring to the following article from the product's documentation where it is explained how you can solve this issue that you are encountering:

www.rsjoomla.com/support/documentation/v...ing-admin-menus.html

Does this work under Joomla 2.5.3???

Errors I have received when installing RSform pro
JInstaller: :Install: Cannot find XML setup file
JInstaller: :Install: Cannot find XML setup file
JInstaller::install: SQL Error DB function failed with error number 1054 
Unknown column 'Keepdata' in 'field list' SQL=INSERT IGNORE INTO `hrfib_rsform_forms` SET `FormId`=1, `FormName`='RSformPro example', `FormLayout`='\n{global:formtitle}
\n{error}\n\n
\n
\n
{Header:caption}
\n
{Header:body}{Header:validation}
\n
{Header:description}
\n
\n
\n
{FullName:caption}(*)
\n
{FullName:body}{FullName:validation}
\n
{FullName:description}
\n
\n
\n
{Email:caption}(*)
\n
{Email:body}{Email:validation}
\n
{Email:description}
\n
\n
\n
{CompanySize:caption}(*)
\n
{CompanySize:body}{CompanySize:validation}
\n
{CompanySize:description}
\n
\n
\n
{Position:caption}(*)
\n
{Position:body}{Position:validation}
\n
{Position:description}
\n
\n
\n
{ContactBy:caption}
\n
{ContactBy:body}{ContactBy:validation}
\n
{ContactBy:description}
\n
\n
\n
{ContactWhen:caption}(*)
\n
{ContactWhen:body}{ContactWhen:validation}
\n
{ContactWhen:description}
\n
\n
\n
{Submit:caption}
\n
{Submit:body}{Submit:validation}
\n
{Submit:description}
\n
\n
\n
{Footer:caption}
\n
{Footer:body}{Footer:validation}
\n
{Footer:description}
\n
\n
\n
', `FormLayoutName`='inline-xhtml', `FormLayoutAutogenerate`=1, `FormTitle`='RSForm! Pro example', `Published`=1, `Lang`='', `ReturnUrl`='', `Thankyou`='
Dear {FullName:value},
 
thank you for your submission. One of our staff members will contact you by {ContactBy:value} as soon as possible.
 
', `UserEmailText`='
Dear {FullName:value},
 
we received your contact request. Someone will get back to you by {ContactBy:value} soon.
 
', `UserEmailTo`='{Email:value}', `UserEmailFrom`='your@email.com', `UserEmailFromName`='Your Company', `UserEmailSubject`='Contact confirmation', `UserEmailMode`=1, `AdminEmailText`='
Customize this e-mail also. You will receive it as administrator.
 
{FullName:caption}:{FullName:value}
\n{Email:caption}:{Email:value}
\n{CompanySize:caption}:{CompanySize:value}
\n{Position:caption}:{Position:value}
\n{ContactBy:caption}:{ContactBy:value}
\n{ContactWhen:caption}:{ContactWhen:value}
 
', `AdminEmailTo`='youradminemail@email.com', `AdminEmailFrom`='{Email:value}', `AdminEmailFromName`='Your Company', `AdminEmailSubject`='Contact', `AdminEmailMode`=1, `Keepdata`=1, `MultipleSeparator`=', ';
SQL =
INSERT IGNORE INTO `#__rsform_forms` SET
`FormId`=1,
`FormName`='RSformPro example',
`FormLayout`='\n{global:formtitle}
\n{error}\n\n
\n	
\n	
{Header:caption}
\n	
{Header:body}{Header:validation}
\n	
{Header:description}
\n	
\n	
\n	
{FullName:caption}(*)
\n	
{FullName:body}{FullName:validation}
\n	
{FullName:description}
\n	
\n	
\n	
{Email:caption}(*)
\n	
{Email:body}{Email:validation}
\n	
{Email:description}
\n	
\n	
\n	
{CompanySize:caption}(*)
\n	
{CompanySize:body}{CompanySize:validation}
\n	
{CompanySize:description}
\n	
\n	
\n	
{Position:caption}(*)
\n	
{Position:body}{Position:validation}
\n	
{Position:description}
\n	
\n	
\n	
{ContactBy:caption}
\n	
{ContactBy:body}{ContactBy:validation}
\n	
{ContactBy:description}
\n	
\n	
\n	
{ContactWhen:caption}(*)
\n	
{ContactWhen:body}{ContactWhen:validation}
\n	
{ContactWhen:description}
\n	
\n	
\n	
{Submit:caption}
\n	
{Submit:body}{Submit:validation}
\n	
{Submit:description}
\n	
\n	
\n	
{Footer:caption}
\n	
{Footer:body}{Footer:validation}
\n	
{Footer:description}
\n	
\n
\n
',
`FormLayoutName`='inline-xhtml',
`FormLayoutAutogenerate`=1,
`FormTitle`='RSForm! Pro example',
`Published`=1,
`Lang`='',
`ReturnUrl`='',
`Thankyou`='
Dear {FullName:value},
 
thank you for your submission. One of our staff members will contact you by {ContactBy:value} as soon as possible.
 
',
`UserEmailText`='
Dear {FullName:value},
 
we received your contact request. Someone will get back to you by {ContactBy:value} soon. 
 
',
`UserEmailTo`='{Email:value}',
`UserEmailFrom`='your@email.com',
`UserEmailFromName`='Your Company',
`UserEmailSubject`='Contact confirmation',
`UserEmailMode`=1,
`AdminEmailText`='
Customize this e-mail also. You will receive it as administrator. 
 
{FullName:caption}:{FullName:value}
\n{Email:caption}:{Email:value}
\n{CompanySize:caption}:{CompanySize:value}
\n{Position:caption}:{Position:value}
\n{ContactBy:caption}:{ContactBy:value}
\n{ContactWhen:caption}:{ContactWhen:value}
 
',
`AdminEmailTo`='youradminemail@email.com',
`AdminEmailFrom`='{Email:value}',
`AdminEmailFromName`='Your Company',
`AdminEmailSubject`='Contact',
`AdminEmailMode`=1,
`Keepdata`=1,
`MultipleSeparator`=', ';
JInstaller::install: SQL Error DB function failed with error number 1054 
Unknown column 'Keepdata' in 'field list' SQL=INSERT IGNORE INTO `hrfib_rsform_forms` (`FormId`, `FormName`, `FormLayout`, `FormLayoutName`, `FormLayoutAutogenerate`, `CSS`, `JS`, `FormTitle`, `Published`, `Lang`, `ReturnUrl`, `ShowThankyou`, `Thankyou`, `UserEmailText`, `UserEmailTo`, `UserEmailCC`, `UserEmailBCC`, `UserEmailFrom`, `UserEmailReplyTo`, `UserEmailFromName`, `UserEmailSubject`, `UserEmailMode`, `UserEmailAttach`, `UserEmailAttachFile`, `AdminEmailText`, `AdminEmailTo`, `AdminEmailCC`, `AdminEmailBCC`, `AdminEmailFrom`, `AdminEmailReplyTo`, `AdminEmailFromName`, `AdminEmailSubject`, `AdminEmailMode`, `ScriptProcess`, `ScriptProcess2`, `ScriptDisplay`, `UserEmailScript`, `AdminEmailScript`, `MetaTitle`, `MetaDesc`, `MetaKeywords`, `Required`, `ErrorMessage`, `MultipleSeparator`, `TextareaNewLines`,`Keepdata`) VALUES (2, 'RSformPro Multipage example', '\n{global:formtitle}
\n{error}\n\n
\n
\n
{Header:caption}
\n
{Header:body}{Header:validation}
\n
{Header:description}
\n
\n
\n
{FullName:caption}(*)
\n
{FullName:body}{FullName:validation}
\n
{FullName:description}
\n
\n
\n
{Email:caption}(*)
\n
{Email:body}{Email:validation}
\n
{Email:description}
\n
\n
\n
 
\n
{Page1:body}
\n
\n
\n\n
\n
\n
{CompanyHeader:caption}
\n
{CompanyHeader:body}{CompanyHeader:validation}
\n
{CompanyHeader:description}
\n
\n
\n
{CompanySize:caption}(*)
\n
{CompanySize:body}{CompanySize:validation}
\n
{CompanySize:description}
\n
\n
\n
{Position:caption}(*)
\n
{Position:body}{Position:validation}
\n
{Position:description}
\n
\n
\n
 
\n
{Page2:body}
\n
\n
\n\n
\n
\n
{ContactHeader:caption}
\n
{ContactHeader:body}{ContactHeader:validation}
\n
{ContactHeader:description}
\n
\n
\n
{ContactBy:caption}
\n
{ContactBy:body}{ContactBy:validation}
\n
{ContactBy:description}
\n
\n
\n
{ContactWhen:caption}(*)
\n
{ContactWhen:body}{ContactWhen:validation}
\n
{ContactWhen:description}
\n
\n
\n
{Submit:caption}
\n
{Submit:body}{Submit:validation}
\n
{Submit:description}
\n
\n
\n
{Footer:caption}
\n
{Footer:body}{Footer:validation}
\n
{Footer:description}
\n
\n
\n
', 'inline-xhtml', 1, '', '', 'RSForm! Pro Multipage example', 1, '', '', 0, '
Dear {FullName:value},
 
thank you for your submission. One of our staff members will contact you by {ContactBy:value} as soon as possible.
 
', '
Dear {FullName:value},
 
we received your contact request. Someone will get back to you by {ContactBy:value} soon.
 
', '{Email:value}', '', '', 'your@email.com', '', 'Your Company', 'Contact confirmation', 1, 0, '', '
Customize this e-mail also. You will receive it as administrator.
 
{FullName:caption}:{FullName:value}
\n{Email:caption}:{Email:value}
\n{CompanySize:caption}:{CompanySize:value}
\n{Position:caption}:{Position:value}
\n{ContactBy:caption}:{ContactBy:value}
\n{ContactWhen:caption}:{ContactWhen:value}
 
', 'youradminemail@email.com', '', '', '{Email:value}', '', 'Your Company', 'Contact', 1, '', '', '', '', '', 0, 'This is the meta description of your form. You can use it for SEO purposes.', 'rsform, contact, form, joomla', '(*)', '
Please complete all required fields!
 
', ', ', 1,1);
SQL =
INSERT IGNORE INTO `#__rsform_forms` (`FormId`, `FormName`, `FormLayout`, `FormLayoutName`, `FormLayoutAutogenerate`, `CSS`, `JS`, `FormTitle`, `Published`, `Lang`, `ReturnUrl`, `ShowThankyou`, `Thankyou`, `UserEmailText`, `UserEmailTo`, `UserEmailCC`, `UserEmailBCC`, `UserEmailFrom`, `UserEmailReplyTo`, `UserEmailFromName`, `UserEmailSubject`, `UserEmailMode`, `UserEmailAttach`, `UserEmailAttachFile`, `AdminEmailText`, `AdminEmailTo`, `AdminEmailCC`, `AdminEmailBCC`, `AdminEmailFrom`, `AdminEmailReplyTo`, `AdminEmailFromName`, `AdminEmailSubject`, `AdminEmailMode`, `ScriptProcess`, `ScriptProcess2`, `ScriptDisplay`, `UserEmailScript`, `AdminEmailScript`, `MetaTitle`, `MetaDesc`, `MetaKeywords`, `Required`, `ErrorMessage`, `MultipleSeparator`, `TextareaNewLines`,`Keepdata`) VALUES
(2, 'RSformPro Multipage example', '\n{global:formtitle}
\n{error}\n\n
\n	
\n	
{Header:caption}
\n	
{Header:body}{Header:validation}
\n	
{Header:description}
\n	
\n	
\n	
{FullName:caption}(*)
\n	
{FullName:body}{FullName:validation}
\n	
{FullName:description}
\n	
\n	
\n	
{Email:caption}(*)
\n	
{Email:body}{Email:validation}
\n	
{Email:description}
\n	
\n	
\n	
 
\n	
{Page1:body}
\n	
\n	
\n\n
\n	
\n	
{CompanyHeader:caption}
\n	
{CompanyHeader:body}{CompanyHeader:validation}
\n	
{CompanyHeader:description}
\n	
\n	
\n	
{CompanySize:caption}(*)
\n	
{CompanySize:body}{CompanySize:validation}
\n	
{CompanySize:description}
\n	
\n	
\n	
{Position:caption}(*)
\n	
{Position:body}{Position:validation}
\n	
{Position:description}
\n	
\n	
\n	
 
\n	
{Page2:body}
\n	
\n	
\n\n
\n	
\n	
{ContactHeader:caption}
\n	
{ContactHeader:body}{ContactHeader:validation}
\n	
{ContactHeader:description}
\n	
\n	
\n	
{ContactBy:caption}
\n	
{ContactBy:body}{ContactBy:validation}
\n	
{ContactBy:description}
\n	
\n	
\n	
{ContactWhen:caption}(*)
\n	
{ContactWhen:body}{ContactWhen:validation}
\n	
{ContactWhen:description}
\n	
\n	
\n	
{Submit:caption}
\n	
{Submit:body}{Submit:validation}
\n	
{Submit:description}
\n	
\n	
\n	
{Footer:caption}
\n	
{Footer:body}{Footer:validation}
\n	
{Footer:description}
\n	
\n
\n
', 'inline-xhtml', 1, '', '', 'RSForm! Pro Multipage example', 1, '', '', 0, '
Dear {FullName:value},
 
thank you for your submission. One of our staff members will contact you by {ContactBy:value} as soon as possible.
 
', '
Dear {FullName:value},
 
we received your contact request. Someone will get back to you by {ContactBy:value} soon. 
 
', '{Email:value}', '', '', 'your@email.com', '', 'Your Company', 'Contact confirmation', 1, 0, '', '
Customize this e-mail also. You will receive it as administrator. 
 
{FullName:caption}:{FullName:value}
\n{Email:caption}:{Email:value}
\n{CompanySize:caption}:{CompanySize:value}
\n{Position:caption}:{Position:value}
\n{ContactBy:caption}:{ContactBy:value}
\n{ContactWhen:caption}:{ContactWhen:value}
 
', 'youradminemail@email.com', '', '', '{Email:value}', '', 'Your Company', 'Contact', 1, '', '', '', '', '', 0, 'This is the meta description of your form. You can use it for SEO purposes.', 'rsform, contact, form, joomla', '(*)', '
Please complete all required fields!
 
', ', ', 1,1);

Then I removed it, cleared tmp files and reinstalled. Then I received teh menu error. Followed the link and it says > Head to the Scripts tab, and add the following code in the Scripts called on form display area:
code: bla bla

The script tab is not be found on my side.

Can this please be fixed - we all love buying components that dont work straight out the box as promised by your RSfrom compatible add on - which install just fine :whistle:
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Re: Error whil installing Version 1.4 under Joomla 2.5 12 years 1 month ago #16801

Hi,

Just send in a ticket to RSJoomla! support.
Create a account for RSJoomla! and they can fix your problem.
When i have a issue and i can't find the solution, they just login, look at it and fix the problem.
Regards
Wilco Alsemgeest

Please note: my help is not official customer support. To receive your support, submit a ticket by clicking www.rsjoomla.com/my-support-tickets.html
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!