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TOPIC: Unable to update

Unable to update 13 years 7 months ago #11589

Hi,

When I want to update I get the following message:
* It was not possible to copy the selected file.
* JInstaller::install: Failed to copy file: /home/xxxxx/domains/xxxxx.nl/public_html/tmp/install_4caece4c37e1b/site/controller.php to /home/xxxxx/domains/xxxxx.nl/public_html/components/com_rsform/controller.php

What am I doing wrong???
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Re:Unable to update 13 years 7 months ago #11652

  • alexp
  • alexp's Avatar
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  • RSJoomla! Official Staff
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Hello,

This was most likely generated by the fact that you did no have writable permissions set on the installation folders (contained files). You should check the following folders:

- administrator/components
- components
- administrator/languages
- languages
- your configured Joomla tmp
- /media
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!