We have a form that works well until we have a couple computers running entry at the same time. Then, it appears that something happens and when they click on the link to open the form, it opens to the 'thank you' message. This only seems to happen when multiple computers are used.

How do we fix this? Thank you, Lauri

Hello,

Please make sure you have disabled the Cache from:

Site > Global Configuration > System > Cache settings
Extensions > Plugin Manager > System - Cache

Also please delete the already existing cache from Tools > Clean Cache and try testing the form again.

Thanks. However, don't we WANT to have the cache enabled so that the system runs faster? Also, I can't have regular users going in to clear the cache everytime they encounter this error. Will there be some fix in the future so this conflict would not be a problem?

Lauri

Hello,

Please note that if you access the form through the component url like : index.php?option=com_rsform.... the Cache will be cleared automatically.

With cache enabled the form will get displayed because it's appearance is stored in the cache, but the functionality is not so no form will submit correctly.

Note that no third party form component for Joomla! will work properly while you have cache enabled on the site.