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having knowledge base available to customers during question submission

by sales905 on 09 May 2013 00:04 | 1678 Hits | 0 comment(s)

I have seen other support systems where when the user is typing a question it automatically searches the knowledgebase for keywords and shows suggested solutions before they submit the support ticket. This obviously saves a huge amount of time for support staff and would be very useful if you would consider adding it.

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