Possibility for staff members to categorize a ticket
by 082aaaaa5c7f35e9153fce40e1cf2d4b on 02 Aug 2012 09:01 | 2705 Hits | 0 comment(s)
The company I work for is curious about what tickets concern questions that are project related and what tickets concern incidents. So I would like a feature which makes it possible for a staff member to categorize a ticket. These categories, like 'project' or 'incident' should also be selectable in the reports plugin.
