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Showing input box after that user replied to ticket

by french150 on 19 May 2011 21:09 | 1584 Hits | 0 comment(s)

Hello. Sometimes staff member that reply to a ticket doesn't want change its status to "on hold" because he replied partially. So it would be a great addon showing an input box or other similar after he replied wher he can choose the new ticket status (like "on hold", "open", "closed").
Thanks



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