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Template for Tickets

by 2020media on 05 Jan 2011 16:25 | 2860 Hits | 0 comment(s)

Currently only additional custom fields can be added and there is only one layout.

I would like to see several layouts that could be assigned to different departments, and the layout itself should be more customisable - for example you might not want to see 'Subject' field. Or you might want to hide the Department drop down so that users cannot change the department.

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