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Allow KB articles to be used in new messages

by jmachuron on 02 Jun 2022 11:58 | 61 Hits | 0 comment(s)

Hello
When a staff member composes a new message, it's not possible to use KB articles ajax functionality to add them to the message body.
That's only possible for answers to messages.
Can you add this function for new tickets also ?
Thanks

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