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21 votes

Separate Ticket Statuses and Custom Ticket Statuses

by jari646 on 16 Nov 2010 14:56 | 4688 Hits | 0 comment(s)

We have statuses (example)

On Hold
10 other custom statuses

2.1 Custom cretes ticket --> status open
2.2 We response --> status On hold --> But we will change it manually in some custom status
2.3 Customer replies --> status is open again
2.4 Other our support person reply and staus go Open --- he can not see anywhere, that real status should be some of our custom statuses.

So this is the reason, why custom statuses should be separete to normal status (Open, On Hold, Closed)

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