Welcome guest,

You have 1 votes remaining.

34 votes

Merging tickets

by researchware on 16 Mar 2020 14:07 | 789 Hits | 0 comment(s)

We fairly often have a ticket history for a user at one email address and then the user starts a new tickets or tickets from a new email address.

We'd like the ability to merge user's tickets history. Something as simple as selecting user A and then user B and have all tickets associated with user A merged now to be under user B.

Currently, our only options to accomplish this is to edit the SQL database and change the user IDs associated with a ticket or set of tickets, which is not ideal.

1000 Characters left

How many votes ?×

Please select the appropiate flag ×

Spam Inappropriate Duplicate Wrong Category

Please select the category