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Auto respond on new tickets

by pierredp on 09 Nov 2018 04:50 | 149 Hits | 0 comment(s)

Hi,

We have many tickets that are answered in the knowledge base, but people seem to not read those and creatr tickets.
Can we define key words that are linked to the knowledge base article and when a new ticket is created, the system checks for a match and send the article, then change the status to On-Hold.

Many thanks
Pierre



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