Add ability to close and link old ticket to new ticket
by swinnie on 30 Aug 2010 21:20 | 6087 Hits | 1 comment(s)
We're using the RSTickets!Pro system to track customer support requests and the time used on these requests. A new ticket, (either created by staff on behalf of the customer or by the customer themselves) is created for each support event.
When a "Support" ticket is closed, I could see a benefit with a feature allowing users to link the closed "Support" ticket to a new "Billing" ticket.
The new "Billing" ticket would remain open to the point the "Support" ticket is invoiced.
Each "Support" & "Billing" ticket would have the ability to link to the other ticket for historical reference.
I think this feature request deserves all the user votes that have not been used.
Vote NOW! Vote often.
I look forward to taking credit toward this new very 'worthwhile' feature being implemented.
Thank you and best regards.
Swinnie
Merge tickets
This is similar to a feature we suggested in this list which is a "merge" tickets feature. Perhaps these could be combined in a new capability for RS Tickets Pro - to either consolidate or simply link related tickets.
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