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19 votes

Accept e-mail replies from a secondary e-mail address

by stefan7 on 09 Apr 2019 10:01 | 1383 Hits | 0 comment(s)

Many people use two different e-mail accounts when replying to a ticket. One on the computer and one on the mobile phone but because RSTickets only accepts replies from one e-mail address, some replies get rejected.

If there were an option to add a secondary e-mail address (per user) to accept replies from, the ticket system could accept replies from both the original and the secondary e-mail. The message would of course still need the correct ticket code in the subject.

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