Notification on change status ticket
by info46094 on 30 Oct 2014 06:53 | 1859 Hits | 0 comment(s)
Great product. 2 things we miss in our implementation
- Notify client of a status change of his ticket.
- Notify user (customer) manually by posting a reply as staff member changes the status to 'on hold'. This can't be disabled in the current release.
Thanks