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Notification on change status ticket

by info46094 on 30 Oct 2014 06:53 | 1490 Hits | 0 comment(s)

Great product. 2 things we miss in our implementation

- Notify client of a status change of his ticket.
- Notify user (customer) manually by posting a reply as staff member changes the status to 'on hold'. This can't be disabled in the current release.

Thanks



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