RSTickets! Pro Changelog

06 Jan 2017
Version 2.1.6
  • Fixed - Ticket replies were still attaching uploaded files even if the 'Download type' option was set to 'Link to server'.
  • Fixed - When sending staff member emails, attachment links were missing the domain name.
31 Oct 2016
Version 2.1.5
  • Fixed - {staff} placeholders in emails were not working correctly with static assignment departments.
21 Jun 2016
Version 2.1.4
  • Fixed - Ticket ratings were not being saved.
06 Apr 2016
Version 2.1.3
  • Fixed - Workaround for Joomla! 3.5.1 JMail breaking backwards compatibility.
23 Mar 2016
Version 2.1.2
  • Fixed - Joomla! 3.5.0 update made customer and staff selection window unresponsive.
21 Mar 2016
Version 2.1.1
  • Fixed - Auto-notify and auto-close were not working on Joomla! 2.5.
  • Fixed - Typo in Installer Plugin instructions.
17 Mar 2016
Version 2.1.0
  • Added - Department change notification email.
  • Added - Follow-Up feedback email on ticket close.
  • Added - Option to allow users to set their own password.
  • Added - Option to create usernames from email address, e.g. username will be user@email.com.
  • Added - Tickets can be notified automatically at a pre-configured interval of time.
  • Added - Updates will now show up in the Joomla! Update section.
  • Updated - Option to generate a download link instead of sending email attachments.
  • Updated - Global and Submit Messages, Custom Field Descriptions can now be language strings.
  • Updated - Option to clear entire cron log.
  • Updated - Set a default pre-defined subject by using the [c] tag.
  • Updated - Use PHP code in pre-defined subject.
08 Jan 2016
Version 2.0.11
  • Fixed - Built-in Captcha could not be validated due to Joomla! session changes.
13 Nov 2015
Version 2.0.10
  • Fixed - Community Builder avatar wasn't being shown.
05 Nov 2015
Version 2.0.9
  • Fixed - When submitting a ticket, some files could not be uploaded due to new security restrictions implemented in Joomla! 3.4.0
03 Nov 2015
Version 2.0.8
  • Added - Staff notifications were not sent when bulk assigning them.
06 May 2015
Version 2.0.7
  • Added - Can now sort tickets based on 'Time Spent' in both front and backend.
  • Added - Show or hide the 'Time Spent' column in frontend.
  • Updated - Menu item 'Tickets - List' sorting options updated.
  • Fixed - In frontend, sorting tickets by a table column would display blank results at first.
29 Apr 2015
Version 2.0.6
  • Added - Support for the new Google reCAPTCHA.
  • Updated - Installation no longer sets MyISAM as the default storage engine for new tables.
  • Updated - Optimized installation SQL.
  • Fixed - If reCAPTCHA (Legacy) was not configured, the error message appeared incorrectly in the frontend.
27 Apr 2015
Version 2.0.5
  • Fixed - In some cases, HTML messages were interfering with the proper ticket display.
16 Apr 2015
Version 2.0.4
  • Fixed - Knowledgebase Articles meta data was being overridden by menu item parameters.
  • Fixed - Knowledgebase Categories meta data was being overridden by menu item parameters.
10 Apr 2015
Version 2.0.3
  • Fixed - The 'Consecutive replies notification' was not working.
24 Mar 2015
Version 2.0.2
  • Added - Placeholders that can be used in emails: {priority} and {status}.
  • Updated - Tabs will remember their open status when navigating back to the page.
  • Fixed - The 'Consecutive replies notification' was counting System Messages as well.
  • Fixed - System Messages were showing up when automatically converting a ticket to an article.
  • Fixed - Custom field tooltips were not being HTML encoded.
  • Fixed - A System Message was showing up in the email when the assigning a staff member to a ticket.
  • Fixed - Replace JError::raiseError() calls with PHP Exception throwing.
16 Mar 2015
Version 2.0.1
  • Fixed - System Messages were showing up in the Dashboard instead of actual replies.
  • Fixed - System Messages were showing up when converting a ticket to an article.
12 Mar 2015
Version 2.0.0
Read blogpost
  • Added - Triggers for System Plugins - onAfterTicketInformation, onBeforeStoreTicket, onBeforeStoreTicketReply, onAfterStoreTicket, onAfterStoreTicketReply (all of them are prefixed with com_rsticketspro to avoid collisions).
  • Added - A System Message is now recorded in the ticket when a ticket has changed status, assignment, priority or department.
  • Updated - Now using different placeholder avatars for Staff and Customer (when using Gravatar).
  • Updated - 'Select Lists' fields can now display <optgroup> tags through the '[g]' keyword.
  • Updated - CSS improvements to allow for a better experience on mobile devices.
  • Updated - Spaces and tabs are now properly formatted when displaying the ticket message.
  • Updated - Classes have been added for each message (com-rsticketspro-msg-staff and com-rsticketspro-msg-customer).
  • Updated - When a ticket is set to on-hold this action is recorded in the 'View history' area.
  • Fixed - Saving a 'Predefined Search' now calculates the ordering correctly.
  • Fixed - Joomla! 3.4.0 sidebar was not showing correctly.
  • Fixed - Gravatars now point to https:// when you're using SSL.
06 Jan 2015
Version 1.9.29
  • Fixed - Uninstalling RSTickets! Pro would result in an SQL error.
  • Fixed - There was a potential SQL error when tampering with the filter_order variable in the Knowledgebase menu item.
22 Dec 2014
Version 1.9.28
  • Updated - Joomla! 2.5 only - added option to list articles from all categories.
  • Fixed - Knowledgebase Categories were not displayed if limit was set to 'All'.
24 Nov 2014
Version 1.9.27
  • Fixed - There was a small issue where the update code wasn't recognized when opening the Knowledgebase.
07 Nov 2014
Version 1.9.26
  • Fixed - Custom Fields - Radio groups were not displaying the value when viewing a ticket.
29 Oct 2014
Version 1.9.25
  • Fixed - Filter by Department, Status or Priority (backend) no longer remains selected to avoid conflicts with the Advanced Search.
  • Fixed - Tickets pagination wasn't working correctly in the frontend.
  • Fixed - In some cases, when using Advanced Search, it wasn't possible to navigate past the first page.
09 Oct 2014
Version 1.9.24
  • Fixed - 'Tickets - List' menu item parameters 'Order' and 'Direction' weren't being taken into account.
01 Oct 2014
Version 1.9.23
  • Fixed - Worked around bug in Joomla! 3 that prevented the action dropdown (in item listing) from functioning correctly.
25 Sep 2014
Version 1.9.22
  • Fixed - Placeholders {staff_name}, {staff_username}, {staff_email} were not working in the "Triggered Keywords" email.
23 Sep 2014
Version 1.9.21
  • Fixed - Joomla! "Permissions" were appearing twice.
12 Sep 2014
Version 1.9.20
  • Updated - Ticket listing layout improvements - some columns are hidden on phones and tablets.
11 Sep 2014
Version 1.9.19
  • Fixed - Article (from Knowledgebase) Breadcrumbs - category wasn't clickable.
04 Sep 2014
Version 1.9.18
  • Fixed - Static assignment did not work correctly if the staff submitted a ticket on behalf of a customer.
21 Jul 2014
Version 1.9.17
  • Fixed - "Tickets - Submit Form" now uses Bootstrap classes to generate fields (on Joomla! 2.5)
  • Fixed - "Tickets - Dashboard" was missing a "span12" block.
  • Fixed - Missing text in language file - COM_RSTICKETSPRO_ERROR_NO_ITEMS_SELECTED
03 Jun 2014
Version 1.9.16
  • Fixed - "Triggered Keywords" were being detected for partial matches as well.
29 May 2014
Version 1.9.15
  • Updated - Parameters can be specified in the URL in the ticket submission form (eg. jform[subject]=Help).
14 May 2014
Version 1.9.14
  • Fixed - Workaround for Joomla! 3.3.0 no longer loading core.js by default.
  • Fixed - Some menu descriptions were incorrect / broken.
27 Mar 2014
Version 1.9.13
  • Fixed - Dashboard search in Joomla! 2.5 wasn't working correctly.
27 Feb 2014
Version 1.9.12
  • Updated - Custom fields improvements and bug fixes.
  • Updated - Kunena 3 avatar support.
  • Added - (Submit Ticket) Department can be selected in the frontend by appending the &department_id= in the URL.
  • Added - Unregistered users will be redirected to the login area when accessing a ticket link.
  • Added - Ability to disable Bootstrap.
  • Fixed - Some pagination problems in the Manage Tickets area have been fixed.
  • Fixed - Isis + typeahead was causing some CSS issues.
  • Fixed - Various fixes to the HTML cleaning function.
  • Fixed - Changed "modal" class to "rsmodal" to prevent conflicts with Bootstrap.
27 Feb 2014
Switched to new version mode.
10 Oct 2013
Rev 9 Joomla! 2.5 and 3.x only
  • Updated - Joomla 3.x compatibility.
  • Updated - Refactored code to use less resources.
  • Added - Bootstrap layout.
  • Added - Ability to select the User Group new customers will be added to.
  • Added - Three types of ticket viewing types: Plain, Tabbed and Accordion.
  • Added - Load Joomla! Content Plugins in the Knowledgebase area.
  • Added - Manage Tickets (Backend) quick filters: Departments, Priorities and Statuses.
  • Added - Ticket Viewing History now stores more information (who viewed, closed, opened the ticket, when it was notified and auto-closed)
  • Added - Joomla! 2.5.x only: Ability to disable Bootstrap.
  • Fixed - Attempt to calculate Item IDs feature was messing up some menu items.
  • Fixed - Messages now retain how they were sent (HTML or Text).
  • Fixed - Email Parser Cron Plugin wouldn't parse correctly ticket codes when they contained a dash (-).
  • Fixed - New Ticket (Backend) did not verify the Staff Member's permissions to submit a new ticket.
  • Fixed - Incorrect HTML tags in messages are now automatically fixed.
02 Nov 2011
Rev 8
  • Updated - Page title is now set to the article title
  • Updated - Added more checks when setting up uploads
  • Updated - Logging in from the dashboard now returns you to the previous page
  • Updated - You can now use value|text in dropdowns, checkboxes and radio groups
  • Updated - Custom fields link next to departments
  • Updated - Dashboard now searches in all categories when pressing "Search"
  • Added - Fallback method for Joomla! language files
  • Added - Knowledgebase comments integration: Facebook, RSComments!, JComments, JomComment
  • Added - You can search for unassigned tickets by using "0" in the "Staff" textbox
  • Added - Maximum files to be uploaded (simultaneously) per department
  • Added - More explanatory error messages when an upload doesn't succeed
  • Added - Ability to disable the knowledgebase search & signature
  • Added - Staff members can now get tickets assigned based on priority
  • Added - CC and BCC for departments
  • Added - Predefined subjects per department (enabled from the Configuration area)
  • Added - Item ID for Customers and Staff Members when sending out emails
  • Added - Content ordering for the "Knowledgebase Layout"
  • Added - New email placeholders: {department_id}, {department_name}
  • Added - "Time Spent" on a ticket - the staff member fills it in
  • Added - "Advanced Search" in the backend when managing tickets
  • Added - "Send email to customer with a copy of his ticket" option when configuring the department
  • Fixed - Unpublished categories were not displayed when selecting a parent category
  • Fixed - Search was not extensive enough
  • Fixed - Searches ordering was not calculated correctly
  • Fixed - Default avatars were not displayed correctly in the backend
  • Fixed - Dashboard ajax search not working correctly
  • Fixed - Pagination not showing correctly in 1.6/1.7
  • Fixed - Knowledgebase article filtering not working correctly
15 Jun 2011
Rev 7
  • Updated - Reports Plugin is now using a new Javascript library
  • Added - Notification emails: when a ticket is unassigned and receives a number of customer replies, when the ticket is assigned and receives a number of customer replies with no staff member response
  • Added - Notification email when certain keywords are detected
  • Added - The "Submit Ticket" menu item can now be set to not select any department by default
  • Added - When viewing a ticket you can now see the customer's ticket history (other submitted tickets)
  • Fixed - Using UTF-8 encoding when converting HTML entities
  • Fixed - Reports Plugin was not displaying the graph
28 Feb 2011
Rev 6
  • Updated - Joomla! 1.6 Compatibility
  • Updated - Improved and redesigned views
  • Updated - Replaced original Joomla! Tabs with custom ones to avoid browser bugs
  • Updated - Some language updates
  • Added - A new view called Dashboard
  • Added - Thumbs to categories
26 Oct 2010
Rev 5
  • Added - Cron Email Parser now shows a log of activity
  • Added - Ability to limit the size of uploaded files
  • Added - Departments can now send emails using their own email address
  • Added - "Most Read Articles" module
  • Added - "Latest Articles" module
  • Added - Description (tooltips) for custom fields
  • Added - Knowledgebase articles hits
  • Added - Tickets with attachments are now marked with a small icon
  • Fixed - SQL improvements when loading the RSTickets! Pro configuration
  • Fixed - Changed SEF link "select" to "choose" to avoid triggering security protections on some servers
  • Fixed - The Cron Email Parser was ignoring some settings
02 Sep 2010
Rev 4
  • Updated - When only allowing registered users to submit a ticket, the user will be redirected to a login page
  • Updated - Color picker from the Reports Plugin compatible with MooTools Upgrade
  • Added - Tickets can be submitted in the backend
  • Added - Tickets can now be colored based on their priority level
  • Added - Customers can now be redirected to a custom URL when submitting a ticket
  • Added - Ability to force staff members to see only their own departments
  • Added - Ability to choose whether or not to include attachments in emails
  • Added - Ticket messages can now be sorted descending or ascending, by date
  • Fixed - Staff members validation bug
  • Fixed - Staff members permissions bug (replying)
  • Fixed - Custom fields not being ordered in ticket view
  • Fixed - Bug with listing articles in the backend
  • Fixed - "All categories" no longer appears as a category when editing articles
  • Fixed - Attachments are now sent with notifications email
07 Jun 2010
Rev 3
  • Added - Show clickable email address
  • Added - Define custom Itemid to the Search Menu Item
  • Added - Ability to either select a CSS design or inherit template
  • Added - Menu filters now work for customers instead of only staff members
  • Fixed - HTML characters being stripped when not using the Joomla! editor
  • Fixed - Email messages not being saved correctly in a special situation
25 May 2010
Rev 2
  • Added - Department ID in departments list
  • Added - Default department parameter to the "Submit Tickets" layout
  • Fixed - Replaced search filtering to allow numbers
  • Fixed - Custom Fields value selection bug
  • Fixed - Allowed extensions are no longer case-sensitive
  • Fixed - Javascript fix when no WYSIWYG editor is used

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