Support Ticket

RSform!Pro Support ticket

The RSform!Pro Support field is basically a hidden field that holds a random generated sequence, with two configurable tabs:

General

  • Name: the name of the form component. This needs to be unique for each form. It can contain only alphanumeric chars. The name of the field is only used for internal reference - it will not be displayed in the front-end area.

Attributes

  • Type:
    • Random - Generates a random string based on your characters selection.

      Characters - Choose which characters to use when generating the code.

      Letters and numbers

      Letters

      Numbers

      Length - Number of characters to generate.

    • Sequential - Generates the ticket number in a sequential order.

      Add leading zeros - Number of zeros leading the ticket number

  • Additional Attributes: anything filled in this area, will be added directly to the HTML input tag. For example:
    Input property: disabled="disabled" - this will disable the support ticket field.


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