Video tutorials on the usage of RSTickets!Pro

Ep. 28 - Introducing RSTickets!Pro - Joomla! Professional Help Desk - frontend presentation

Ep. 28 - Introducing RSTickets!Pro - Joomla! Professional...

This episode presents the most important frontend features included in the RSTickets!Pro component. Public users 1. Public users can submit tickets, without beeing registered. WYSIWYG Editor included.   Registered...
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Ep. 29 - Introducing RSTickets!Pro - Joomla! Professional Help Desk - backend presentation

Ep. 29 - Introducing RSTickets!Pro - Joomla! Professional...

This episode presents the most important backend features included in the RSTickets!Pro component. Backend ticket management: You can manage tickets directly from the backend: 1. add ticket replies 2. close or reopen tickets 3. flag...
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RSTickets!Pro Presentation

RSTickets!Pro Presentation

RSTickets!Pro is the Joomla! 3.x-ready professional ticketing system. It offers full control over ticket management, staff members and groups permissions, graphic reports, receiving tickets by email and a knowledgebase system that allows bringing more...
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Ep. 69: How to transform an email into a support ticket using the RSTickets!Pro Cron Plugin

Ep. 69: How to transform an email into a support ticket ...

The RSTickets!Pro Cron plugin extends the standard RSTickets!Pro functionality by turning emails into support tickets. Basically the administrator can configure an email account, and any emails received on that address can be...
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