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Feedback - Mail Loops

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84 votes

Mail Loops

by alex on 15 Jul 2010 02:48 | 1758 Hits | 4 comment(s)

Add an ability to detect and remove mail loops that occur from autoresponders and mailing lists. For example detect the relevant headers that good autoresponders and mailing lists have and not send any further replies.

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alejandro (15.07.2010 (05:52:08))
Yes No and multiple categories pleaseQuote
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Francesco (19.05.2011 (15:59:07))
completed? when? Yes No Hello. You setted the status completed to this request, but it was not added to the rsticket features yet. Staff member can not start a ticket to a client.Quote
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Mihaela (20.05.2011 (03:08:04))
Yes No Hello Francesco,

Staff members can open tickets for customers in both, backend and frontend panels - check the following screenshot http://imageshack.us/photo/my-images/694/rsticketsproopennewtick.jpg/

You can test this feature on our demo server: http://demo.rsjoomla.com/administrator/index.php?option=com_rsticketspro&view=tickets

Best regards!Quote
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Rex Wickham (09.01.2012 (04:05:40))
Allow multiple users per ticket Yes No I don't see how that allow /multiple/ users on a single ticket. It only allows to change the users.Quote

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