Feedback - Add ability to close and li<x>nk old ticket to new ticket

Welcome guest,
You have 1 votes remaining.

16 votes

Add ability to close and link old ticket to new ticket

by swinnie on 30 Aug 2010 21:20 | 757 Hits | 0 comment(s)

We're using the RSTickets!Pro system to track customer support requests and the time used on these requests. A new ticket, (either created by staff on behalf of the customer or by the customer themselves) is created for each support event. When a "Support" ticket is closed, I could see a benefit with a feature allowing users to link the closed "Support" ticket to a new "Billing" ticket. The new "Billing" ticket would remain open to the point the "Support" ticket is invoiced. Each "Support" & "Billing" ticket would have the ability to link to the other ticket for historical reference. I think this feature request deserves all the user votes that have not been used. Vote NOW! Vote often. I look forward to taking credit toward this new very 'worthwhile' feature being implemented. Thank you and best regards. Swinnie