Ticket Statuses
In the Ticket Statuses screen you can create/delete statuses for your tickets, and also publish or unpublish them. By default the following statuses are created: Open, On-hold and Closed. Also these statuses will always be published and cannot be deleted but can be renamed. In RSTickets! Pro you can also translate the statuses by adding the status name in uppercase and it's translation in your language file (language/fr-FR/fr-FR.com_rsticketspro.ini). For example:
OPEN=open_translation
The status of ticket will determine if this is eligible for autoclosing (if enabled: Components > RSTickets!Pro > Configuration > Autoclose). To read more about this, please refer to the Configuration tab article.
