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RSTickets! - CAPTCHA is not working

CAPTCHA is not working
CAPTCHA needs the GD and FreeType libraries installed and enabled on your PHP server in order to work. Please contact your server administrator if they are unavailable.
Other common problems are:
  1. If you've created your own translation, please make sure you have used the HTML character code equivalents for UTF-8 characters. If you've chosen not to, make sure that the file is saved as UTF-8 no BOM. The BOM (byte order mark) displays garbage characters when loaded and this could cause the JPEG output of CAPTCHA to be missinterpreted, rendering it unusable.
  2. CAPTCHA can be disabled for certain types of users. You might be logged in as a user that has CAPTCHA disabled. Read more about configuring CAPTCHA here.
  3. If you are using a caching component, make sure that RSTickets! is not cached.
  4. If CAPTCHA is displaying but not accepting the correct code, please check whether "Case Sensitive" is set to "Yes" or "No". A case sensitive code must be typed exactly as displayed in the security image (lowercase and uppercase letters matter).
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