The message field is not active

If you're having troubles on entering a message in your ticket submit form or reply form, then you're most likely facing a JCE Editor related issue. There are 2 possible solutions for fixing this situation:

 
1. Using a Default Joomla! Editor

Go to the Administrator panel of your website > Global Configuration > Site tab > set the 'Default Editor' to either:

  • Editor - None
  • Editor - CodeMirror
  • Editor - TinyMCE
 
2. Configuring a JCE Editor Profile

Steps to take:

  • Go to Components > JCE Editor > 'Profiles';
  • Check the existing 'Front-End' profile and click on the 'Copy' button;
  • Click on the new duplicated profile (it should be named 'Copy of Front End') to edit it;
  • Set a 'Title', 'Description', set the 'Status' to 'Published', and the 'Ordering' to 'First'
  • Scroll down to 'Components', check 'Select from list', and then click in the field to find and select 'RSTickets!Pro'
  • Select the groups that you would like to use this profile in the 'User Groups' field
  • (optional) Click on the 'Features & Layout' tab, and add or remove any buttons you do or do not want the users from the above group to have access to.

The above steps can be found here as well, on JCE Editor's official website.

 

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