Although there's a search-function in RSTickets it would be great if there was a way to have some kind of dropdown-listbox which makes it possible for a Super User to be able to view all Support Tickets from a particular customer (Tickets-Layout). The search-function doesn't always return (all) the expected results when used. Is there such an option available or some kind of "Filter" in your TODO-list to be able to filter tickets from particular customers, with particular statuses, etc.

I know there's an option to make a pre-defined list or to adjust the parameter of each menu-item to suit needs, but that'd result in having to make an entry for each customer and hope it shows the results properly. It'd be great to be able to do this from some kind of filter-bar (or even Ajax/Autocomplete-search) so our Staff Members can easily view all tickets belonging to a particular customer (etc.).