28.12.2009 - Rev 14
- Fixed - Autoclosing no longer works when set to 0
- Fixed - CSS issue with checkboxes and radio groups
- Fixed - Rewrote links to use Joomla!'s JRoute
25.06.2009 - Rev 13
- Added - License changed to GPL Commercial
- Added - Now you can see mailbox errors when testing email settings for the Cron plugin
- Added - New Department option: whether staff gets notified or not when a new ticket has been assigned to him
- Added - MySQLi support
- Added - Ticket's subject added to the document title
- Fixed - $_SERVER variable not being recorded when parsing emails through the Cron plugin
- Fixed - Notify throwing an error in a special situation
- Fixed - Fixed - Redone all SQL queries to use Joomla!'s JDatabase Object
- Fixed - Removed extra slash from URL in emails
- Fixed - Custom fields are now removed correctly when deleting a ticket
13.11.2008 - Rev 12
- Added - Custom fields placeholders in email
- Added - Departments ordering
- Added - Set default department priority
- Added - User browser information is recorded when submitting a
ticket
- Added - Configure CAPTCHA to show for unregistered, customers
or staff
- Fixed - My Tickets bug when submitting a ticket as a staff
member
- Fixed - Small translation and various bugs
28.10.2008 - Rev 11
- Added - Configure a custom link displayed with usernames
- Added - Small icon to search for a customer's tickets
- Added - Two more custom fields: calendar, calendar and
time
- Added - Staff can add tickets to assigned or all
departments
- Fixed - No longer need to press "Show all tickets" after a
search
- Fixed - Joomla! 1.0 issue with UTF-8
- Fixed - Email subject being scrambled when using UTF-8
22.10.2008 - Rev 10
- Added - Ability to install/remove RStickets! specific
plugins
17.10.2008 - Rev 9
- Added - Use MySQL UTF-8 Connections yes/no
- Added - Ability to select from whom to receive tickets
- Added - Joomla! Menu link with page options (Submit New Ticket,
My Tickets, Unassigned Tickets)
- Fixed - Various bugs
13.10.2008 - Rev 8
- Added - File extensions for attachments can be defined on each
department
- Added - On PHP 5.1.0 and above, the timezone can be
changed
- Added - 3 new permissions: Can add ticket, Can add ticket on
behalf of users, Can add ticket on behalf of other staff
members
- Added - Printable version of the ticket
- Fixed - If no GD library is installed, CAPTCHA is disabled
- Fixed - If the files/ directory is not writable, an error
will show up
- Fixed - Issues with some group permissions
- Fixed - Some email validation bugs
11.09.2008 - Rev 7
- Added - Configurable CAPTCHA
27.08.2008 - Rev 5
- Added - Attachments are now sent through emails too
- Fixed - Autoclose randomly closing some tickets
- Fixed - Some email bugs
25.08.2008 - Rev 4
- Added - Predefined searches
- Added - Selecting a default department through "departmentId"
into the URL
- Fixed - ItemId variable not being sent throughout the
pages
- Fixed - When only one department is configured, the select box
no longer appears
- Fixed - Small javascript improvements
- Fixed - The "Notify" button should only appear when there is no
reply from the customer
- Fixed - Tickets in the "Unassigned" department not being
deleted/modified
- Fixed - Email subject not being sent correctly with UTF-8
characters
15.08.2008 - Rev 3
- Added - Ability to move tickets from one department to
another
- Added - The "Unassigned" department
08.04.2008 - Rev 2
04.04.2008 - Rev 1
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