02.11.2011 - Rev 8
- Updated - Page title is now set to the article title
- Updated - Added more checks when setting up uploads
- Updated - Logging in from the dashboard now returns you to the previous page
- Updated - You can now use value|text in dropdowns, checkboxes and radio groups
- Updated - Custom fields link next to departments
- Updated - Dashboard now searches in all categories when pressing "Search"
- Added - Fallback method for Joomla! language files
- Added - Knowledgebase comments integration: Facebook, RSComments!, JComments, JomComment
- Added - You can search for unassigned tickets by using "0" in the "Staff" textbox
- Added - Maximum files to be uploaded (simultaneously) per department
- Added - More explanatory error messages when an upload doesn't succeed
- Added - Ability to disable the knowledgebase search & signature
- Added - Staff members can now get tickets assigned based on priority
- Added - CC and BCC for departments
- Added - Predefined subjects per department (enabled from the Configuration area)
- Added - Item ID for Customers and Staff Members when sending out emails
- Added - Content ordering for the "Knowledgebase Layout"
- Added - New email placeholders: {department_id}, {department_name}
- Added - "Time Spent" on a ticket - the staff member fills it in
- Added - "Advanced Search" in the backend when managing tickets
- Added - "Send email to customer with a copy of his ticket" option when configuring the department
- Fixed - Unpublished categories were not displayed when selecting a parent category
- Fixed - Search was not extensive enough
- Fixed - Searches ordering was not calculated correctly
- Fixed - Default avatars were not displayed correctly in the backend
- Fixed - Dashboard ajax search not working correctly
- Fixed - Pagination not showing correctly in 1.6/1.7
- Fixed - Knowledgebase article filtering not working correctly
15.06.2011 - Rev 7
- Updated - Reports Plugin is now using a new Javascript library
- Added - Notification emails: when a ticket is unassigned and receives a number of customer replies, when the ticket is assigned and receives a number of customer replies with no staff member response
- Added - Notification email when certain keywords are detected
- Added - The "Submit Ticket" menu item can now be set to not select any department by default
- Added - When viewing a ticket you can now see the customer's ticket history (other submitted tickets)
- Fixed - Using UTF-8 encoding when converting HTML entities
- Fixed - Reports Plugin was not displaying the graph
28.02.2011 - Rev 6
- Updated - Joomla! 1.6 Compatibility
- Updated - Improved and redesigned views
- Updated - Replaced original Joomla! Tabs with custom ones to avoid browser bugs
- Updated - Some language updates
- Added - A new view called Dashboard
- Added - Thumbs to categories
26.10.2010 - Rev 5
- Added - Cron Email Parser now shows a log of activity
- Added - Ability to limit the size of uploaded files
- Added - Departments can now send emails using their own email address
- Added - "Most Read Articles" module
- Added - "Latest Articles" module
- Added - Description (tooltips) for custom fields
- Added - Knowledgebase articles hits
- Added - Tickets with attachments are now marked with a small icon
- Fixed - SQL improvements when loading the RSTickets! Pro configuration
- Fixed - Changed SEF link "select" to "choose" to avoid triggering security protections on some servers
- Fixed - The Cron Email Parser was ignoring some settings
02.09.2010 - Rev 4
- Updated - When only allowing registered users to submit a ticket, the user will be redirected to a login page
- Updated - Color picker from the Reports Plugin compatible with MooTools Upgrade
- Added - Tickets can be submitted in the backend
- Added - Tickets can now be colored based on their priority level
- Added - Customers can now be redirected to a custom URL when submitting a ticket
- Added - Ability to force staff members to see only their own departments
- Added - Ability to choose whether or not to include attachments in emails
- Added - Ticket messages can now be sorted descending or ascending, by date
- Fixed - Staff members validation bug
- Fixed - Staff members permissions bug (replying)
- Fixed - Custom fields not being ordered in ticket view
- Fixed - Bug with listing articles in the backend
- Fixed - "All categories" no longer appears as a category when editing articles
- Fixed - Attachments are now sent with notifications email
07.06.2010 - Rev 3
- Added - Show clickable email address
- Added - Define custom Itemid to the Search Menu Item
- Added - Ability to either select a CSS design or inherit template
- Added - Menu filters now work for customers instead of only staff members
- Fixed - HTML characters being stripped when not using the Joomla! editor
- Fixed - Email messages not being saved correctly in a special situation
25.05.2010 - Rev 2
- Added - Department ID in departments list
- Added - Default department parameter to the "Submit Tickets" layout
- Fixed - Replaced search filtering to allow numbers
- Fixed - Custom Fields value selection bug
- Fixed - Allowed extensions are no longer case-sensitive
- Fixed - Javascript fix when no WYSIWYG editor is used
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