Joomla! Help Desk Ticketing System
RSTickets! is the most advanced Joomla! Help Desk ticketing system available. Now you can manage and keep track of your clients' issues within minutes with this powerful extension. Many features are available and every aspect of this component can be customized.
Latest version is: REV 14 View the changelog
RSTickets! Membership
Support for 1 (one) domain / lifetime membership
- Life time Membership
- 1 Year of access to downloads
- 1 Year of access to updates
- Life time Support for 1 domain
- 30% discount on renewal
39€
With this membership you will receive a copy of RSTickets!, fully functional, along with entitlement to support for one installation on one domain for life time.After 1 year, the software will still function properly. You will have access to downloads and updates only if you renew the membership.
RSTickets! Membership
Support for unlimited domains / 6 months membership
- 6 Months of Membership
- 6 Months access to downloads
- 6 Months access to updates
- 6 Months of Support
- 30% discount on renewal
119€
After 6 months, the software will still function properly. You will have access to downloads (plugins, modules, updates), support and the posibility to edit the license information (change or add new domains) only if you renew the membership.
RSTickets! Membership
Support for unlimited domains / 12 months membership
- 1 Year of Membership
- 1 Year access to downloads
- 1 Year access to updates
- 1 Year of Support
- 30% discount on renewal
169€
After 1 year, the software will still function properly. You will have access to downloads (plugins, modules, updates), support and the posibility to edit the license information (change or add new domains) only if you renew the membership.
You get 15% discount if you purchase at least 2 different products from us in a single purchase.Included products: RSForm!Pro (unlimited 6 months and 1 year membership), RSFiles!, RSFirewall!, RSSeo!, RSTickets!,RSEvents!, RSMail!, RSMembership!, RSComments!, RSFeedback!
Features and Benefits
RSTickets! - Joomla! Help Desk Features
- Easily manage your customer's submitted issues, feedback, replies and more through this ticket management system
- Create custom fields for each department
- Integrated CAPTCHA software: setup code length, noise generation, case sensitivty and more
- Assign staff members to one or more departments, using a set of predefined permissions based on each staff member's attributes
- Ability to choose whether manual or automatic assignment of tickets to staff members
- Three ticket priority levels: low, normal, high
- Sort tickets by date, customer, priority or status
- Create tickets for your clients
- Clients can submit tickets without being registered
- Create custom searches to filter tickets based on your needs, and have the search show up everytime you login
- Automatically close redundant tickets and issue a notification to the submitter
Technical Specifications
The minimum requirements to run RSTickets! are:- Joomla! 1.0 or Joomla! 1.5
- PHP 4.x
- MySQL 4.2
- You must ensure that you have MySQL, XML and zlib functionality enabled within your PHP installation. Also please make sure that you have enabled the GD and FreeType libraries in order for CAPTCHA to work.
- Joomla! 1.5
- PHP 5.x
- MySQL 5.x
Note: If you are using the Tryout version, please make sure that the short_open_tag is set to on in your PHP configuration.
Comparison Chart
| Features | RSTickets! | RSTickets! Pro |
| Ticket Management | ||
| Frontend management (Site) | ||
| Backend management (Administrator) | ||
| Full ticket management (update, reply, close, sort, filter) for Staff members | ||
| WYSIWYG Editor | ||
| Number of priorities | Three | Unlimited |
| Translate priorities | ||
| Number of statuses | Three | Unlimited |
| Translate statuses | ||
| Attachments | One | Unlimited |
| Staff | ||
| Ticket notes | ||
| Can have their own signature | ||
| Customers | ||
| Submit tickets without being registered | ||
| Can rate the quality of a ticket reply | ||
| Can close tickets | ||
| Can re-open closed tickets | ||
| Knowledgebase | ||
| Integrated knowledgebase | ||
| Search knowledgebase when replying to a ticket | ||
| Private knowledgebase (viewed only by Staff members) | ||
| Emails | ||
| Multi-language without the need of JoomFish! | ||
| Edit emails from the backend | ||
| Configuration | ||
| CAPTCHA | ||
| reCAPTCHA | ||
| Global Messages | ||
| Avatars | ||
| Cron Email Parser | ||
| Parse attachments | ||
| Number of crons | One | Unlimited |
| Reports | ||
| Reports | ||
