Joomla! Professional Help Desk Ticketing System
RSTickets! Pro is the professional Joomla! Help Desk ticketing system. It has a high level of personalization and will meet all of your customer support software needs.
If you use RSTickets! Pro, please post a rating and a review at the Joomla! Extensions Directory.
Latest version is: REV 4 View the changelog
RSTickets! Pro Membership
Support for 1 (one) domain / Life Time membership
- Life time Membership
- 1 Year of access to downloads
- 1 Year of access to updates
- Life time Support for 1 domain
- 30% discount on renewal
49€
With this membership you will receive a copy of RSTickets!Pro, fully functional, along with entitlement to support for one installation on one domain for life time.After 1 year, the software will still function properly. You will have access to downloads and updates only if you renew the membership.
RSTickets! Pro Membership
Support for unlimited domains / 6 months membership
- 6 Months of Membership
- 6 Months access to downloads
- 6 Months access to updates
- 6 Months of Support
- 30% discount on renewal
129€
After 6 months, the software will still function properly. You will have access to downloads (plugins, modules, updates), support and the posibility to edit the license information (change or add new domains) only if you renew the membership.
RSTickets! Pro Membership
Support for unlimited domains / 12 months membership
- 1 Year of Membership
- 1 Year access to downloads
- 1 Year access to updates
- 1 Year of Support
- 30% discount on renewal
179€
After 1 year, the software will still function properly. You will have access to downloads (plugins, modules, updates), support and the posibility to edit the license information (change or add new domains) only if you renew the membership.
You get 15% discount if you purchase at least 2 different products from us in a single purchase.Included products: RSForm!Pro (unlimited 6 months and 1 year membership), RSFiles!, RSFirewall!, RSSeo!, RSTickets!,RSEvents!, RSMail!, RSMembership!, RSComments!, RSFeedback!
Features and Benefits
RSTickets! Pro - Joomla! Help Desk Features
- Multilanguage support: translate department names, priority levels, statuses and custom fields without the need of JoomFish!
- Manage your customers' issues through the frontend as well as the backend
- Create custom fields for each department - custom fields can have HTML attributes, can be set as mandatory and you can personalise the validation message.
- Two types of CAPTCHA: built-in CAPTCHA with refresh button, customizable number of characters, noise level and sensitivity; reCAPTCHA integration
- Assign staff members to one or more departments, using a set of predefined permissions based on each staff member's attributes
- Staff members can have their own signatures
- By default there are three ticket priority levels: low, normal, high. You can add as many as you like.
- Sort tickets by date, last reply date, customer, priority or status
- Create tickets for your clients
- Clients can submit tickets without being registered
- Create custom searches to filter tickets based on your needs, and have the search show up everytime you login
- Automatically close redundant tickets and issue a notification to the submitter
Technical Specifications
The minimum requirements to run RSTickets! Pro are:- Joomla! 1.5
- PHP 4.x
- MySQL 4.2
- You must ensure that you have MySQL, XML and zlib functionality enabled within your PHP installation. Please make sure that you have enabled the GD and FreeType libraries in order for CAPTCHA to work.
For the Cron Plugin you will require the PHP IMAP library installed and iconv enabled.
We recommend:- Joomla! 1.5
- PHP 5.x
- MySQL 5.x
Comparison Chart
| Features | RSTickets! | RSTickets! Pro |
| Ticket Management | ||
| Frontend management (Site) | ||
| Backend management (Administrator) | ||
| Full ticket management (update, reply, close, sort, filter) for Staff members | ||
| WYSIWYG Editor | ||
| Number of priorities | Three | Unlimited |
| Translate priorities | ||
| Number of statuses | Three | Unlimited |
| Translate statuses | ||
| Attachments | One | Unlimited |
| Staff | ||
| Ticket notes | ||
| Can have their own signature | ||
| Customers | ||
| Submit tickets without being registered | ||
| Can rate the quality of a ticket reply | ||
| Can close tickets | ||
| Can re-open closed tickets | ||
| Knowledgebase | ||
| Integrated knowledgebase | ||
| Search knowledgebase when replying to a ticket | ||
| Private knowledgebase (viewed only by Staff members) | ||
| Emails | ||
| Multi-language without the need of JoomFish! | ||
| Edit emails from the backend | ||
| Configuration | ||
| CAPTCHA | ||
| reCAPTCHA | ||
| Global Messages | ||
| Avatars | ||
| Cron Email Parser | ||
| Parse attachments | ||
| Number of crons | One | Unlimited |
| Reports | ||
| Reports | ||
