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TOPIC: Ticket and FAQ

Ticket and FAQ 7 years 7 months ago #35618

  • admin874
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I have a FAQ item as with a text content and a Link

example:

Here is the link to the hotfix: www.hatschi.ch
In the FAQ the link can be clicked and the Web page opens.

Problem
I have a ticket and reply with the search from the knowledge database.
there I find the FAQ and this is copied to the ticket and sent to the customer.

The Customer can not klicked this link. is only textmail, not clickable.
How can I solve this?
Last Edit: 7 years 7 months ago by admin874. Reason: i have screenshots?
The administrator has disabled public write access.
  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!