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TOPIC: Subscription email error

Subscription email error 8 years 6 months ago #32691

  • c.hounau
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Hello,

during the process of subscription and at the moment just before paiement I have this :

Annonce

Could not instantiate mail function.

And the subscriber doesn't receive mail...

Do you have an idea ?
thanks
chris
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Subscription email error 8 years 6 months ago #32693

  • alexp
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Though intended for RSForm!Pro the error is caused by the same factors. Troubleshooting steps provided here:

https://www.rsjoomla.com/support/documentation/rsform-pro/frequently-asked-questions/could-not-instantiate-mail-function-error.html
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
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Subscription email error 8 years 6 months ago #32697

  • c.hounau
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ok it was infomaniak and i have to pass through the smtp without login and localhost indicated

thanks
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!