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TOPIC: Form submitted but submission not in back end

Form submitted but submission not in back end 6 years 6 months ago #37438

Hi - On CDSS.org, we have nine or ten RSForms which are set up for the payment to go through to Authorize. For the most part, this works well, but we have had several customers who were able to submit a form and the payment went through, but there has been no submission recorded in Manage Submissions in the backend, and no admin or user emails sent. So we have no way of knowing what the payment was for!

The last time it happened (two days ago), the person submitting the form didn't fill out the Captcha and the payment submitted to Authorize, but is not recorded in Manage Submissions.

Why would this happen? Is there any way to make sure it doesn't happen?
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Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

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