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16 votes

Trigger notification emails when the department is changed

by IAN.NUNES5 on 05 May 2015 13:27 | 1185 Hits | 1 comment(s)

When a new ticket is submitted, notification emails are sent to the addresses added in the department notify section.

But when i (as staff member) change a ticket from one department to another, no notification email is sent to the addresses in the "new department" notify section.

After changing the department, the component should send a notification to the emails added in the department notify section.

Matthias Neumeister - 27.07.2015 (10:38:01)

Great suggestion! That is something that I didn't find feature in any Joomla based ticket system.


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