Testing the RSTickets! Cron connection from the Components > RSTickets > Configuration > Email area, resulted in a error similar to this: Can't open mailbox {mycompany.com:110/pop3/novalidate-cert}INBOX: invalid remote specification
In order to resolve this issue you will have to edit two RSTickets files.
Replace:
$mbox = @imap_open("{".$T_SETTINGS['Email_Server'].":".$T_SETTINGS['Email_Server_Port'].$T_SETTINGS['Email_Server_Protocol'].$T_SETTINGS['Email_Server_Security']."/novalidate-cert}INBOX", $T_SETTINGS['Email_Address_Account'], $T_SETTINGS['Email_Address_Password']);
With:
$mbox = @imap_open("{".$T_SETTINGS['Email_Server'].":".$T_SETTINGS['Email_Server_Port'].$T_SETTINGS['Email_Server_Protocol'].$T_SETTINGS['Email_Server_Security']."}INBOX", $T_SETTINGS['Email_Address_Account'], $T_SETTINGS['Email_Address_Password']);
These modifications will have to be applied to the following files:
- /administrator/components/com_rstickets/admin.rstickets.php
- /components/com_rstickets/plugins/cron.php
