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RSTickets! Configuration - E-mail

Configuration - E-mail

E-mail

RSTickets email

  • E-mail: The email address that is displayed when emails are sent through RSTickets!
  • Full Name: The full name that will be displayed when emails are sent through RSTickets!
    Note: The following options are available only when the RSTickets! Cron plugin is installed.
    The RSTickets! Cron plugin allows you to insert messages into the ticketing system through emails.
  • Server Address: Your email server's address (eg. mail.domain.com)
  • Email Protocol: Your email server's protocol (POP3 or IMAP)
  • Use a secure connection (SSL) ?: Some email providers require all connections to be encrypted
  • Server Port: The email server's port (defaults are 110 for POP3 and 143 for IMAP)
  • Username: The username that you use to connect to the email server
  • Password: The password used to connect to the email server
  • Cron Type: Setting this to Manual (cron task) will disable the cron through Joomla!. You can access it by using a cron task in your server. Setting it to Automatic (handled by script) will enable the script to execute throughout RSTickets! pages
  • Cron Check Interval (minutes): When set to automatic, this is how often connections are made to the email server
  • Accepting new tickets by e-mail from: Everyone: All emails found (without a ticket code attached to the subject) will be treated as new tickets. Joomla! users will be created for each unique email address. The username and password are sent to the user's email address. Registered Users Only: New tickets are created only for emails who are linked to Joomla! users. No new users are created. Nobody: No new tickets are accepted. Messages that do not contain a ticket code will be ignored and deleted.
  • New tickets are assigned to this department: When accepting new tickets by email, the tickets are automatically assigned to this department. The "Unassigned" department is not visible in the frontend and serves only as an archive place to store incoming tickets before moving them to the right department. This department is visible by clicking on Advanced Search in the frontend, and selecting the Unassigned department in the Departments list.
Press "Update Settings" to save the current configuration. You can test if you've configured your email settings correctly by pressing the "Test Current Email Settings" button.
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