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RSTickets! randomly hangs or stopped working after installing the Cron plugin

RSTickets! randomly hangs or stopped working after installing the Cron plugin
If you are experiencing one or several of the following issues:
  • The website hangs randomly: when you first access the component it doesn't work, but after refreshing it works again for about a minute or so
  • Random 500 Internal Errors appear
please make sure you have the correct settings configured in your Cron plugin. To check if a connection is possible, press the "Test email settings" button. If the website hangs or other errors appear when testing the email settings, you should contact your system administrator. The Cron plugin uses the imap_open() function to connect to the specified email server. Possible causes of the function disrupting the normal operation of the website are:
  • Server restrictions applying to the imap_open() function
  • Server firewalls restricting connections to the email server
  • The imap package is not installed
  • Various imap + php bugs that affect your server
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