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RSTickets > customize status and email 2008/08/10 08:24
Karma: 0
I need a couple of more status options for a ticket. Also, is there a way to change the email User receives?
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#5008
strafe(Admin)
Admin
Posts: 230
Re:RSTickets > customize status and email 2008/10/09 15:13
Karma: 1
Hello,
All messages are found in the lang/ dir. Open english.php and scroll down until you reach the line that reads "// EMAIL TEMPLATES". Below that line you will find what you need.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here Regards, RSJoomla! Development Team
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#5833
jsm(User)
Fresh Boarder
Posts: 2
Re:RSTickets > customize status and email 2008/12/03 13:12
Karma: 0
I would also like to see a way of customising the email templates from the admin area. If we modify the file as you suggests will it be overwritten with upgrades?
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#5850
strafe(Admin)
Admin
Posts: 230
Re:RSTickets > customize status and email 2008/12/04 12:36
Karma: 1
Hello,
Unfortunately, the english file will be overwritten since we are constantly adding new features (hence new words that need to be translated in the english.php file). We are discussing about moving the email templates into the database.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here Regards, RSJoomla! Development Team
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