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RSJoomla! Forum :: Topic: Old ticket notification (1/1)

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SUJET: Old ticket notification

Old ticket notification 1 year 2 months ago #17123

  • chuck1
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I am trying to determine if there is a way to email a "management" person if a ticket has not had any activity after a period of time. We are concerned about a ticket getting assigned to a customer service rep and they don't respond to it for whatever reason...

I realize a notification can be sent after a set number of replies have been submitted on a ticket. I am looking for a trigger based on a period of time - say 24 hours.

Thanks,
Chuck
Chuck
Dernière édition: 1 year 2 months ago par chuck1.
L'administrateur à désactivé l'accès en écriture pour le public.
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Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!

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