RSJoomla! Forum :: Topic: Accessing the raw data stored in RSTickets Pro (1/1)

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SUJET: Accessing the raw data stored in RSTickets Pro

Accessing the raw data stored in RSTickets Pro 2 years 3 months ago #12544

BerniS Hors ligne Fresh Boarder Message: 1	I am planning on implementing RSTickets pro for my business. I have one question. Is it possible to access the raw data (other than through the reporting function). In order that we could conduct our own offline analysis of support ticket activity? Thanks.
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Re:Accessing the raw data stored in RSTickets Pro 2 years 3 months ago #12573

alexp Hors ligne Moderator Message: 1191 Thank you received: 26	Hello, All tickets are saved within the RSTickets!Pro tables. Though RSTickets!Pro does not incorporate any tools to export the data... you can perform this action directly from the DB or you using a third party tool.
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Re:Accessing the raw data stored in RSTickets Pro 1 year 3 months ago #16324

rhutchison Hors ligne Fresh Boarder Message: 1	Do you have plans to eventually add an export function, or do you have recommendations for third party tools? Thanks!
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Re:Accessing the raw data stored in RSTickets Pro 1 year 1 month ago #17163

desktoplaptoprepair Hors ligne Fresh Boarder Message: 5	alexp wrote: Hello, All tickets are saved within the RSTickets!Pro tables. Though RSTickets!Pro does not incorporate any tools to export the data... you can perform this action directly from the DB or you using a third party tool. What type of 3rd party tool would someone search that can do this?
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Accessing the raw data stored in RSTickets Pro 5 months 2 weeks ago #20432

info2737 Hors ligne Fresh Boarder Message: 2	I am also eagerly waiting for that export possibility. Is it on the roadmap?
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