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TOPIC: Remove priority

Remove priority 9 years 6 months ago #29151

  • Ever
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Hello,

Is there a way to completely remove the display of Priority choice when submitting a ticket ? Find an old topic about it but too old...

Many thanks in advance

Xav
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Remove priority 9 years 5 months ago #29205

  • adrianp
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Hello,

Have you tried the following approach?

www.rsjoomla.com/support/documentation/v...submission-form.html
This is not official customer support. To receive your support, submit a support ticket here.
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Remove priority 9 years 1 week ago #31009

  • info9655
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Hi I've tried the solution in the link, visually it's gone, but the ticket supplier still had to give a priority.

Error

Please select the priority of your ticket from the dropdown list.

In the hope for a solution, Jan
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Remove priority 6 years 1 month ago #38048

  • wreppy
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Old topic, but is there any solutions to this ? The xplanation you have is only for hiding the priority field, still users are not able to send tickets, when submitting it still wants users to select a priority of ticket.

Error : Please select the priority of your ticket from the dropdown list.


Cheers
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  • 1

Read this first!

We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you have an active subscription and wish to receive support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here.

Thank you!