Hi,

I have already working the rsform pro.

but I want that submition forms to become automaticly a ticket on RSticket pro.

is this possible?

tks
jsarmento

Hello,

The easiest way to do this would actually be using the RSTickets!Pro Cron plugin. You can simply have the user or admin emails from RSForm!Pro to be sent to a configured Cron address. The RSTickets!Pro Cron plugin will automatically parse the email and transform it to a ticket.

You can read more about the Cron plugin here:

http://www.rsjoomla.com/customer-support/documentations/91-add-ons-and-enhancements/423-rsticketspro-cron-plugin.html

alexp wrote:
Easiest for whom? The cron plugin seems to be a clumsy extra step. You have to have imap working ok (which might be a pain if you host manager don't have it ) and stuff in your site and you also have to have an email acount for each departament if you want things neat .

I think a real integration is actually necessary so that all job is done in joomla solely.

hi,

any news on this integration rs form + rs tickests!

this would be great.


thanks
jsarmento

hi, there is news ?

any news on this integration rs form + rs tickests!

this would be great.

I also vote for this feature !

Absolutely! Integration of Forms into Ticket would be a great asset.

Still without integration news? For years we have been asking for the integration of RSFORM and RSTicketspro, there is a field in RSFORM called Tickets, what does this mean if it can not be integrated into RSTICKETS?

Aún sin noticias de integración? llevamos años pidiendo la integración de RSFORM y RSTicketspro, hay un campo en RSFORM que se llama Tickets, ¿de qué sirve esto sino puede integrarse a RSTICKETS?

Hello,

There is a plugin available on this topic and you can read more about how this works here.

The plugin's documentation article can be found here.