Unfortunately, the username and password you have entered do not match!
Not a member? Register | Lost your password?
Forgot your username? | Login with order number
Close Panel

Registration

Unfortunately, this username is already taken!

Unfortunately, this e-mail address is already used!

Please retype the verification code.

All fields are required

Close Panel

Where to Go For Help?

Welcome, Guest
Username Password: Remember me
Forgot your password? Forgot your username? Create an account
RSJoomla! Forum
Joomla! Related
General Discussion

Where to Go For Help?
(1 viewing) (1) Guest
Reply Topic
New Topic
  • Page:
  • 1

TOPIC: Where to Go For Help?

Where to Go For Help? 2 years, 7 months ago #7955

Hello,
I paid for a subscription to RS Joomla, and I am running RS Form Pro right now. But when I posted a question, it got no responses at all in this forum. I notice that most of the other questions in the RS Form Pro area get 0 responses.

Where should paying customers go to get actual help with questions on products from RS Joomla?
Reply Quote

Re:Where to Go For Help? 2 years, 7 months ago #7961

Hello,

The support policy clearly states:
You are eligible for support only if you direct your inquiries to RSJoomla! by completing the form located at this address, or by going to Customer Support and clicking on the Ask a question link from the top menu of our website.
...
A public forum is available to registered members on the website for community-based support. RSJoomla! does not guarantee responses on the forum nor that we commit to monitor it.


Furthermore, there's a top message on the forum that says:
The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.
Please submit a ticket to receive your official RSJoomla! customer support.


To get a professional support, please submit a ticket here:
http://www.rsjoomla.com/customer-support/tickets.html
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
Last Edit: 2 years, 7 months ago by octavian.
Reply Quote

Re:Where to Go For Help? 1 year, 12 months ago #9783

I think they could have been more considerate on their reply. One thing forums are SUPPOSED to provide is a community of supporters who try and experience the same issues and not just get responses from forum moderators. It would be nice to see more reponses posted on these forums from users of each of the different softwares so other users can read what they have gone through and applied. Isn't that the whole idea behind a public forum? Just one look at the joomla.org forums shows you what a great public and registered support forum looks like.

jmo
Reply Quote

Re:Where to Go For Help? 1 year, 7 months ago #10798

  • alexp
  • OFFLINE
  • Moderator
  • Posts: 1047
@winepromotions,

Yes i agree... but this really depends on each and everyone.
Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team
Reply Quote

Re:Where to Go For Help? 6 hours, 1 minute ago #0

Hello,
This is an automatically generated message.
We do not monitor these forums. The forum is provided to exchange information and experience with other users ONLY. Forum responses are not guaranteed.

However, please submit a ticket if you wish to receive our support. Our ticketing system is the only way of getting in touch with RSJoomla! and receiving the official RSJoomla! Customer Support.

For more information, the Support Policy is located here: http://www.rsjoomla.com/support-policy.html.

Thank You!
PLEASE NOTE: This topic is NOT locked and you can add replies to it. Other users are free to reply as well. This message has been generated by a bot and has no effect on the topic whatsoever.
Reply Quote
Reply Topic
New Topic
  • Page:
  • 1
RSJoomla! Forum
Joomla! Related
General Discussion
Moderators: alex, alexp, octavian, bogdanc, andreic
Powered by Kunena
Time to create page: 0.82 seconds
Feedback