Manual for adding more 'status' options

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Manual for adding more 'status' options

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TOPIC: Manual for adding more 'status' options

Manual for adding more 'status' options 2 years, 4 months ago #8720

eric.fernee OFFLINE Fresh Boarder Posts: 1	Dear forum members, For those who would to add more 'status' options, for instance to inform their customers more accurate I have made a manual to make it possible. With special thanks to Alexandru! In this thread you will find the manual attached. Best regards, Eric Attachment MANUALStatusRSTickets.doc not found Attachments: MANUALStat...kets.doc (0KB)
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Re:Manual for adding more 'status' options 2 years, 2 months ago #9005

kylepond OFFLINE Fresh Boarder Posts: 1	This would be useful, but I am unable to download.
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Re:Manual for adding more 'status' options 2 years, 1 month ago #9358

pnims OFFLINE Fresh Boarder Posts: 4	Hi Eric - The link on the status manual is not valid. Could you repost or email it to me? Thanks!
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Re:Manual for adding more 'status' options 1 year, 11 months ago #9824

tleroux OFFLINE Fresh Boarder Posts: 1	Hello, This would much useful but the link is not working. Could you update it ? With thanxs and regards, Thierry
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Re:Manual for adding more 'status' options 1 year, 11 months ago #9862

alexp
OFFLINE
Moderator
Posts: 1047

Hello,

This can be done... however this will imply some source code modifications that i do not recommend due to the fact that you will lose them upon updating to a newer version.

You will have to edit the jos_rstickets_tickets table, edit ticket status > add the new items.

After you have done this, you will have to edit the following files:

/components/com_rstickets/page/search_tickets.php
/components/com_rstickets/functions.php
/components/com_rstickets/page/ticket.php
/components/com_rstickets//page/tickets.php
search for :

$status_array = array('open','on-hold','closed');

and add the new items, for example:

$status_array = array('open','on-hold','closed','test');

/components/com_rstickets/lang/english.php :

$status_array_lang = array('any' => LBL_ANY, 'open' => LBL_OPEN, 'on-hold' => LBL_ONHOLD, 'closed' => LBL_CLOSED, 'test' => 'TEST');

Please note: my help is not official customer support. To receive your support, submit a ticket by clicking here
Regards,
RSJoomla! Development Team

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Re:Manual for adding more 'status' options 6 hours, 1 minute ago #0

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